Buyer may only apply for the refund and/or return of the Item in the following circumstances:
Buyer’s application must be submitted via the Bitneymall customer service at email@example.com
Bitneymall will review each Buyer's application on a case-by-case basis and, in its sole discretion, determine whether Buyer's application is successful.
the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to Bitneymall to request Bitneymall to continue to hold the purchase monies until a formal determination is available. Bitneymall will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.
When Bitneymall receives an application from Buyer for the return of the Item and/or refund, Bitneymall will notify Seller in writing. Seller may respond to Buyer's application according to the steps provided by Bitneymall in the written notification. Seller must respond within the time-frame stipulated in the written notification (the "Stipulated Period"). Should Bitneymall not hear from Seller within the Stipulated Period, Bitneymall will assume that Seller has no response to Bitneymall's application and will proceed to assess Buyer's application without further notice to Seller.
Bitneymall will review each Seller's response on a case-by-case basis and, in its sole discretion, determine whether Buyer's application may be successful against the circumstances stated by Seller.
To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.
Buyer will only be refunded after Bitneymall has received the confirmation from Seller that Seller has received the returned Item. In the event where Bitneymall does not hear from Seller within a specified time, Bitneymall will be at liberty to refund the applicable sum to Buyer without further notice to Seller.
Bitneymall encourages Users to communicate with each other in the event where problem arises in a transaction. As Bitneymall is a platform for Users to conduct trading, Buyer should contact Seller directly for any issue relating to the Item purchased.